Where can I pay my bill? |
You have two choices:
- Here at the Light Department office during normal hours
- A drop slot with envelopes is located next to our main entrance
Payments can be made by cash check or automatic withdrawal from an account
Credit or Debit cards are NOT accepted |
Who do I call for account information or to start or disconnect an existing service? |
Call our office at 978 774–4313 |
What is your fax number? |
978 774-5408 |
What are MELD’s normal business hours? |
The office is open from 8:00 AM to 4:00 PM Monday through Friday |
Do you offer discounted rates for senior citizens? |
No, not at this time |
Do you recycle refrigerators? |
No we do not |
Who do I call for emergencies after hours? |
lf you have an emergency, call our regular number, 978 774-4313 for service.
The Fire Department dispatch center is available 24 hours a day to promptly forward your concerns to a MELD associate for appropriate action |
How do I start or discontinue service? |
STARTING SERVICE
To initiate service you or your agent must contact our office at 197 North Main Street to complete an application and provide pertinent data. The office is open Monday through Friday 8 AM to 4 PM. Call us at 978-774-4313. We require a minimum 24 hours notice to commence service
DISCONTINUING SERVICE
Contact our office at (978) 774-4313 |
I am renting an apartment/house/condo, what is required? |
You need to sign up for service as described above. We also require a security deposit. You can call the office at 978 774-4313 for the amount of your deposit which is normally three times the last average monthly bill. If the account has been paid in a timely manner for TWO years, the deposit will be returned. Otherwise, the deposit is kept until service is terminated and at that time, the final bill will be deducted from the deposit and you will be billed/refunded for the remainder |
How do I stop service? |
Contact our office at: 978 774-4313 |
Do you provide any energy audit assistance? |
Commencing January 2, 2010, you can request an audit through Energy New England Call for details |
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